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This survey helps us to determine your level of satisfaction, what we are doing well and where we can improve our services to you. Upon completing it and clicking the submit button, you will receive a $10 off coupon toward your next service.

Please select one answer to each of the questions:
Scale Definition 1- Excellent 2- Very Good 3- Average 4- Fair 5- Poor 6- NA
   
PHONE
  
1. What was the level of courtesy and professionalism of the staff answering the phone?
1. Excellent
2. Very Good
3. Average
4. Fair
5. Poor
6. NA
2. Did you receive all the information that you requested?
1. Excellent
2. Very Good
3. Average
4. Fair
5. Poor
6. NA
3. Was your call answered promptly?
1. Excellent
2. Very Good
3. Average
4. Fair
5. Poor
6. NA
4. How helpful were the staff in making your reservation?
1. Excellent
2. Very Good
3. Average
4. Fair
5. Poor
6. NA
5. Did you receive a prompt phone call to your voice mail message?
1. Excellent
2. Very Good
3. Average
4. Fair
5. Poor
6. NA
6. Was the length of time you were left on hold satisfactory?
1. Excellent
2. Very Good
3. Average
4. Fair
5. Poor
6. NA
 
SERVICES
7. What was the level of courtesy and professionalism of the staff providing services?
1. Excellent
2. Very Good
3. Average
4. Fair
5. Poor
6. NA
8. Did they arrive on time?
1. Excellent
2. Very Good
3. Average
4. Fair
5. Poor
6. NA
9. Did they meet or exceed your expectations?
1. Excellent
2. Very Good
3. Average
4. Fair
5. Poor
6. NA
10. Was the vehicle clean and free of odors?
1. Excellent
2. Very Good
3. Average
4. Fair
5. Poor
6. NA
11. Was the amount of talking by the driver appropriate?
1. Excellent
2. Very Good
3. Average
4. Fair
5. Poor
6. NA
12. Was the vehicle stocked with your requested refreshments?
1. Excellent
2. Very Good
3. Average
4. Fair
5. Poor
6. NA
13. what was your overall level of satisfaction pertaining to the services you received?
1. Excellent
2. Very Good
3. Average
4. Fair
5. Poor
6. NA
   
COMMENTS:
   
  HOW COULD WE HAVE IMPROVED OUR SERVICE TO YOU?
 
   
14. Would you recommend us to your friends, family and business contacts?
Yes
No
15. Would you like to be added to our mailing list?
Yes
No
   
CUSTOMER INFORMATION
First Name:
Last Name:
Telephone:
Alternate Phone:
Driver:
Email:
   
Date of Service:
   
 
 
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